If you've got something to sell, we would love to have you on board as a vendor. Getting set up is as simple as we can make it while still ensuring we have dotted our i's and crossed our t's. If the following information doesn't answer all your questions, please get in touch either by email or on Facebook.
Please check that you can get a reliable cellphone connection where you intend to use My Honesty Box. Our system won't work without a network. My Honesty Box will work with wifi but would require your customers to connect to a wifi network.
At this point, and for the foreseeable future, we charge nothing for the basic payment service. We are using what's known as the "freemium" model. We are building additional optional features for the system for which we do expect to charge a fee. Otherwise we would be unable to keep the system running or add new functionality.
As part of your registration process, if you are in New Zealand you will be required to register with our two payment providers; POLi™ for internet banking payments; and Stripe for credit/debit card payments. For vendors in other countries, we only require registration with Stripe and at this stage cannot process payments via internet banking. We do not participate in the relationship with the payment providers which is both a security safeguard for you, and we have fewer hoops to jump through. If there are any questions regarding a payment, we can provide you with information about your payment but we cannot deal with the payment provider on your behalf.
Currently only available to our New Zealand vendors, POLi charges a minimum monthly fee of $5.00 (excluding GST) for My Honesty Box vendors, and takes a 1% fee for each transaction. The 1% fee contributes towards the $5.00 monthly fee. During registration with POLi you must tell them you are a My Honesty Box vendor in order to get the $5.00 fee which is discounted from the usual $10.00.
It's worth noting the "minimum account activity fee is waived for charitable, community or public sector organisations". If your organisation fits that description there is no minimum monthly payment required and you should communicate that to POLi when registering.
POLi should complete your registration in no more than a couple of working days. You should receive an email from POLi containing two PDF documents; a POLi Merchant Account Record, and a Merco Merchant Agreement. The POLi Merchant Account Record contains the information you need to provide to My Honesty Box. If you don't receive an email you can contact POLi directly by emailing POLi Support.
Stripe has no setup or monthly fee but they do charge a fee for each transaction. In New Zealand that fee is 2.9% + 30c per transaction and we decided to add that as a surcharge on top of the payment so there is currently no cost to vendors for using Stripe. We have added an option so New Zealand vendors can choose to pay that fee themselves. In all other supported jurisdictions, the Stripe fee can differ depending on whether the card is local or international so we are obliged to have the vendor pay the Stripe transaction fee.